Privacy Policy

At Doon Silk, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

Personal Information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details, processed securely via third-party payment gateways

Non-Personal Information:

• Browser type
• IP address
• Device information
• Browsing behavior collected through cookies and similar technologies

2. How We Use Your Information

We use the collected information to:

• Process and deliver your orders.
• Communicate with you regarding your orders, offers, and updates.
• Improve our website, products, and customer service.
• Prevent fraudulent transactions and ensure website security.

3. Cookies

Our website uses cookies to:

• Enhance your browsing experience.
• Remember your preferences.
• Analyze website traffic.

You can choose to disable cookies through your browser settings; however, this may affect certain features of the website.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following circumstances:

• With trusted third-party service providers, such as payment gateways and courier/logistics partners, solely for the purpose of fulfilling your order.
• When required by law.
• When necessary to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access
• Alteration
• Disclosure
• Destruction

Payment transactions are processed through secure, encrypted, third-party payment gateways. Doon Silk does not store your card or banking details on its servers.

6. Your Rights

You have the right to:

• Access your personal information.
• Update your personal information.
• Request deletion of your personal information by contacting us.
• Opt out of receiving promotional emails/SMS by using the unsubscribe link or contacting our support team.

7. Third-Party Links

Our website may contain links to third-party websites.

• We are not responsible for the privacy practices of external websites.
• We are not responsible for the content of third-party websites.
• We recommend reviewing the privacy policies of any external websites you visit.

8. Children’s Privacy

• Our website is not intended for children under the age of 18.
• We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

• Any changes will be posted on this page.
• The updated revision date will be displayed whenever the policy is revised.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us via our Contact Us page.